What You Should Do

1. Review your policy carefully.
2. This is your vehicle and you have the right to choose the repair shop of your choice. Many insurance companies attempt to place you in a repair shop who has made special concessions with the insurance company for their interest, not yours.
3. Seldom, but in some policies you signed a "special release" form saying you take your vehicle to "the shop of their choice." CHECK YOUR POLICY CAREFULLY!
4. No matter where you take your car, you are entitled to have your vehicle returned to its pre-accident condition, as to function, appearance, safety and value.
5. You are entitled to be made whole (the exact position you were prior to the accident).
6. You are obligated to obtain ONE estimate.
7. In addition to the proper repairs, you are entitled to assesment of Diminution (loss) of Value.
8. If you are having a problem, don't understand your rights, or are unhappy with your situation,

1. Copy of original Insurance estimate.
2. Copy of all supplemental estimates available from your/theirs Insurance Company or repair shop who performed the repairs.